Netflix (NASDAQ:NFLX) subscribers are the target of a new email scam making the rounds. More than 10 million subscribers have reportedly been targeted by the scam so far. The new scam was flagged late last week by Mailguard.
The new scam uses a phishing email that looks like it came straight from Netflix. The email contains the company logo and the screens linked to the email are pretty convincing. Images of Netflix shows are also employed in the scam.
The new scam appears to be more sophisticated than previous attempts to scam Netflix subscribers. The scammers are trying to make you believe Netflix is having an issue validating your billing information. Unfortunately, the email is just a mechanism for the scammers to steal the victim’s identity and credit card information.
The subject line of the email reads “Your suspension notification.” The email informs the subscriber their account has been suspended because of trouble with the billing on their account. The email tries to scare you by saying that if you don’t respond within 48 hours, your Netflix account will be suspended.
The scammers direct you to click on the “restart membership” button at the end of the message. The user is then asked to sign in, update their credit card information, and restart the account. Once the data has been entered, the site shows the message, “Your membership has been reactivated.”
If the email makes it through your filters and into your inbox and you decide to take a look, you might click on a link you shouldn’t. The corresponding URLs of the pages is the big telltale sign that something is not right with the situation. Netflix is warning its users about the scam. In a statement, Netflix said, “We take the security of our members’ accounts seriously and Netflix employs numerous proactive measures to detect fraudulent activity to keep the Netflix service and our members’ accounts secure.”
Netflix does send out emails to its subscribers from time to time, so it’s easier to fool its users with a well-crafted phishing email. The company says, “If you’re unsure about a link in an email, you can always hover your cursor over the link to see where it directs in which you can see the real linked web address at the bottom of most browsers.”
Netflix’s help page has some recommendations for protecting your personal information against malicious online activity. Double check any emails that claims to be from a company that you have a relationship with, especially if wants you to click on a link to proceed. Look for the actual email address to confirm the sender’s identity. You can also open a new browser page and log in to the service from its homepage to check for messages on your account page.